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UX Designer

I'm a UX designer with a passion for design thinking and problem-solving. specializing in wireframing, prototyping, and crafting seamless interactions. I enjoy collaborating with teams to bring ideas to life and always keep the user at the heart of my design process. My goal is to make technology feel effortless and engaging for everyone.

Heather McKnight
Tacoma, WA 98444
P: (253)335-7000
Hmcneal0121@gmail.com

Education

Pierce Community College

Dec 2023 - Current
Associate of Applied Science
New Media and Digital Design- UX/ UI Design

The New Media and Digital Design degree focuses on design thinking strategies and cutting-edge technologies, including creative computing, interaction design, UX (user experience) design, and visual communication. Successful new media designers master design principles, compelling graphics, cohesive branding, effective typography, and strategic visual storytelling. Excelling in intuitive layouts, impactful infographics, responsive design, and user-centered UX/UI design, leveraging digital technology to create meaningful and engaging experiences

Clover Park Technical College

Jun 2018 - June 2020
Associate of Applied Technology
Cosmetology

The Cosmetology program provides hands-on training in hair, skin, and nail care, preparing students for licensure and careers in the beauty industry. With real-world experience in a student-operated salon and a blend of hands-on and online learning, the program fosters technical excellence. It also includes academic courses in communication, math, and social sciences to support personal and professional growth.

Skills and Expertise

3D Modeling
Art Direction
Interaction Design
Motion Graphics
Photography
Product Design
UX/UI Design
Video Production

Work Experience

Ulta Beauty

Mar 2022 - Apr 2024
Master Cosmetologist

Provided a range of beauty services, including hair styling, cutting, coloring, treatments and hair extensions.

  • Increased client satisfaction by 25% through personalized service and follow-up, resulting in maintaining the highest monthly client retention rate at 80%.
  • Contributed to a 30% increase in monthly salon revenue by introducing new trending hairstyles and techniques.
  • Trained and mentored 3 Junior – Elite stylists in textured hairstyles and techniques, resulting in a 20% improvement in their customer service ratings.

Salon by Instyle

Jul 2021 - Mar 2022
Cosmetologist

Provided a range of beauty services, including hair styling, cutting, coloring, and treatments.

  • Generated an additional 10% in monthly salon revenue by upselling premium hair care products and treatments.
  • Serviced an average of 20 clients per week, achieving a 98% satisfaction rate.
  • Incorporated new beauty trends into salon offerings, including texture styles and extensions.

US ARMY

Oct 2014 - Feb 2017
Military Police

Practiced and performed law enforcement activities including physical security, arrest procedures, and criminal investigations to reduce community crime and incident rates on military installations